At Ishita Toy Online Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.

1. Eligibility for Returns

You may request a return if:

• The product is damaged or defective

• The wrong product was delivered

• The product is missing parts

To be eligible:

• Item must be unused, in original packaging

• Request must be made within 7 days of delivery

2. Non-Returnable Items

• Used or damaged items

• Products without original packaging

• Clearance or sale items

• Hygiene-related toys (e.g., soft toys depending on policy)

3. Refund Process

After receiving the returned item, we will inspect it and:

• Approve refund (to original payment method)

• Or issue store credit/replacement

Refunds may take 5–7 working days after approval.

4. Replacement

We offer replacements for defective or wrong items at no extra cost.

5. How to Request a Return

Contact us at:
Email: info@ishitatoys.com
Phone: +91-9953796655
Please include your order number and photos of the issue.

6. Cancellations

Orders can be canceled before shipment. Once shipped, cancellation is not possible.

Thank you for choosing Ishita Toy Online Store!